KOMPETENSI PEGAWAI SEKTOR PERBANKAN DAN PENGUKURANNYA Suatu Pendekatan Dimensi Individu dan Perilaku

Abstract

Human capital becomes a very valuable resource in various kinds of organizations including organizations in banking sector. It needs special attention to be managed. Competencies management is a key methodology to manage the human resources in the banking sector in order to become profesional bank as mentioned in Indonesian Banking Architectur (API). There is no single definition of comptency concept. Every organization use its own concept and measurement based on its organizational policies and strategy. However, competency can be defined as a set of science, knowledge, skills, attitude as well as collective team, processes, and organizational capabilities, that are linked to high performance, and provide the organization with sustainable competitive advantage. This article elaborates the concept of comptency and its measurement from the perspective of individual profiles and capability as well as behavioural ones. It underlines also the role of competency of employee as a key sucess factor of banking organizations in facing competition, changes, penetration of technology, globalisation and deregulation.