Transformasi Pelayanan Pegawai Lapas Salemba 2A Menuju Pengembangan Profesionalisme dan Kepuasan Kerja yang Berkelanjutan dengan Design Thinking

Abstract

In an effort to improve the quality of services in correctional institutions, especially in Salemba 2 A Prison, it is important to implement an approach that focuses on developing employee professionalism and job satisfaction. Salemba 2 A Prison is a correctional institution that faces major challenges, such as high occupancy rates and the need for effective guidance for inmates. In addition, prison employees often experience heavy workloads and psychological stress that can affect their performance. Therefore, applying the design thinking method is very relevant, because this approach emphasizes deep understanding of employee needs and creating innovative solutions. This report aims to describe the service transformation process for prison employees and its impact on their professionalism and job satisfaction, so that it can contribute to improving the quality of service in correctional institutions.