EVALUATION OF ELECTRONIC OFFICE MEMORANDUM SYSTEMS IN GOVERNMENT INSTITUTIONS USING TRADE METHOD

Abstract

This study aims to evaluate the sustainability of the Electronic Official Document System (SINDE) at a government institution using the TRADE (Techniques for Research and Data Evaluation) method. SINDE was implemented to enhance efficiency and transparency in managing electronic document administration within the government. However, despite its implementation, the system still faces technical and operational challenges that hinder its effectiveness, such as delays in document processing, errors when uploading files, and downtime that impacts work effectiveness. This research uses the TRADE method to assess five key dimensions of system performance: Targets, Resources, Analysis, Design, and Evaluation. Data were collected through interviews, observations, and questionnaires involving various stakeholders. The evaluation results show that the system has achieved good performance in most aspects, with the highest score in the Design aspect (83%) and the lowest score in the Evaluation aspect (79%). Based on these findings, this study provides recommendations to improve performance analysis impact evaluation and strengthen resources and user involvement. The contribution of this research is expected to provide insights and guidance for government institutions in optimizing electronic-based digital administration systems to support more efficient and transparent governance.