WEB-BASED E-RECEIPT IMPLEMENTATION FOR MINIMIZING CONTACT IN TRANSACTIONS

Abstract

This research aims to address the risk of virus transmission and inefficiencies in traditional transaction processes by developing a web-based electronic receipt (e-receipt) system using QR code technology. The study identifies physical receipts as a medium for indirect contact, particularly concerning during the COVID-19 pandemic. Using the Research and Development (R&D) method, the system was designed to convert sales transaction data into QR codes, which customers can scan with their smartphones to receive receipts digitally. The implementation was tested in a café environment to measure its operational effectiveness. The results demonstrate that the system successfully reduces service time, minimizes customer queues, and eliminates physical interaction during payment. Additionally, the system improves cost efficiency by lowering the need for paper and printing tools and reduces labor demands at the cashier point. The findings suggest that the proposed solution not only enhances public health protocols but also supports digital transformation and environmental sustainability in small business operations. It is recommended for broader adoption across service industries seeking to modernize transaction processes and improve customer experience through contactless technologies